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Shipping & Returns

​Shipping

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We are pleased to offer worldwide shipping for all our instruments and products. Every order is carefully packed to ensure it arrives safely and in perfect condition.

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  • Processing Time: Orders are typically processed within 3–5 business days after payment confirmation.

  • Shipping Time: Delivery time varies by destination, generally 7–20 business days depending on your location and customs clearance.

  • Tracking: Once your order has shipped, you will receive an email with a tracking number so you can follow your package’s journey.

  • Packaging: All instruments are securely packaged using protective materials to prevent damage during transit.

  • Shipping Partners: We work with reliable international couriers such as DHL, FedEx, or EMS to ensure fast and safe delivery.

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Please make sure that your shipping address and contact information are accurate before completing your purchase. Any customs duties, taxes, or import fees are the responsibility of the buyer.

If you have any special shipping requests or questions about delivery, please contact us at [your email address] — we’ll be happy to assist you.

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Returns & Exchanges


Your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Please contact us before returning any product to receive detailed instructions.

Refunds


Once we receive and inspect your return, we will notify you and process your refund within 5–10 business days to your original payment method.
Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item arrived damaged or defective.

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Damaged or Defective Items
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the package and product. We will arrange a replacement or refund as quickly as possible.

For all shipping or return inquiries, please email us at: [lilyxia@ugurinstruments.com].


We are here to help ensure your experience with us is smooth, transparent, and satisfying.

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