Terms & Conditions
Customer Care
At our core, we believe that every customer interaction should reflect the same care and attention that we put into crafting our instruments. Our Customer Care Team is here to support you before, during, and after your purchase — ensuring a smooth, trustworthy, and satisfying experience every step of the way
1. Personalized Support
We understand that every customer’s needs are unique. Whether you’re choosing your first handpan, seeking product recommendations, or exploring wholesale collaboration, our team is happy to provide personalized guidance and expert advice.
2. Order AssistanceFrom product selection to payment and shipping updates, we keep you informed at every stage of your order. Should you have any questions regarding delivery, customs, or tracking, we’re just an email away.
3. After-Sales CareYour experience doesn’t end after you receive your instrument. We provide maintenance tips, care instructions, and ongoing support to help you keep your instrument in the best possible condition.
4. Feedback & CommunicationWe value your feedback and suggestions — they help us continue improving our products and services. Please feel free to share your experience or reach out with any concerns. Every message is read and responded to with care.
5. Contact Us📧 [jiekou520@gmail.com]Our team typically responds within 24–48 hours (Monday–Friday).
With heartfelt service and dedicated attention, we aim to make your journey with us as harmonious and inspiring as the sound of our instruments.
Privacy & Safety
Your privacy and security are extremely important to us. We are committed to protecting your personal information.
1. Collection of Information We collect only the information necessary to process your orders and provide quality service — such as your name, shipping address, email, and payment details. We do not collect or store any unnecessary personal data.
2. Use of Information Your personal information is used exclusively for: Processing and delivering your orders Providing customer support and updates Improving our website and service experience We never sell, trade, or share your personal data with third parties, except when required to complete your order (e.g., shipping companies or payment processors).
3. Contact Us If you have any questions or concerns about your privacy or data security, please reach out to us at: 📧 [jiekou520@gmail.com]
Prices and Payment Methods
All prices are listed in the indicated currency and may vary depending on exchange rates.
We accept multiple payment methods including bank transfer and PayPal.
Orders are processed only after full payment has been received.
Warranty
Our handcrafted instruments are made with care and attention to detail. We provide a limited warranty against manufacturing defects. Damage caused by misuse, improper handling, or natural wear and tear is not covered.